Manager - Duty

Emerald Leisures Ltd Mumbai, Maharashtra Full Time

Job Description

• Greet guests of the Club as directed by the Front office Manager, performs special services for VIP Guests. • Check cleanliness of lobby, front office staff in proper and orderly appearance and behavior. • Ensure all information on registration cards of arriving guests should be filled either by Guest Relation Officers or the guests. • Give instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows • Prepares and checks for VIPs arrival and escorts guests to rooms. • Co-ordinates with all departments concerned in order to maintain Front Office functions properly. • Handles guest complaints and other related problems and reports on the Assistant Managers log book. • Answer guests inquire, handle complaints and attend to the needs of the guests. • Authorize charges to be made for late departures and/or compliments on them. • Motivates, Promotes and maintains good public relations and staff relations. • Maintains and be guided of hotel policy on credit/lost and found hotel guests properties. • To responsible for front office operation during the absence of Front Office Manager. • Approves the working schedule for the front office attendants and submits them to front office manager. • Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders. • Assigns and Approves Duty roster for all Front desk staffs.

About the Company

  • Company Name: Emerald Leisures Ltd
  • Address: Mumbai, Maharashtra
  • Email: hrdept@clubemerald.in
  • Company Profile:
  • Club Emerald's is the newest and the youngest Club in the city of Mumbai.It is on its well on its way to becoming a Premier Life Style Destination in the heart of the Mumbai.

Job Summary

  • Published on: May 27, 2019
  • Vacancy: 4 Open Position
  • Employment Status: Full-time
  • Experience: 1
  • Job Location: Mumbai, Maharashtra
  • Salary: 300000-360000
  • Accomodation: YES

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