The Customer Care Executive at UNA is the interface between the company and the customer. He or she offers excellent customer service and after-sales support in the in-house shop, the sign up counter, reception and help desk and all other areas of customer interface. If you are not yet a diver or a watersports addict, don’t worry – we are happy to teach you all product-related details on the job. Excellent interpersonal and communication skills as well as a professional appearance are more important for us to be a successful “Urban Nomad Tribe Member”. An outstanding Customer Support Executive should possess a proven track record of successful customer service experience, solid soft skills and the ability to work flexible timings. Knowledge, Skills and Abilities: • A bachelor’s degree in Hotel Management or related field. • A minimum of 1 years of experience in a 5 Star Hotel or a customer relations position. • Excellent English in written and oral form • Excellent communication skills and friendly outgoing nature. • Basic computer skills. Main Role & Responsibilities: Customer Care is being an ambassador of the ocean, a tour guide, a counselor, a friend and a manager all at the same time… • Performing customer service duties in all areas of UNA. • Understanding of all products, packages, activities and their current pricing. • Introducing/ briefing all customers to their booked activities on morning and afternoon shifts. • Supporting the professional team if required. • Keeping all customer areas spotless (with the help of the housekeeping team) • Supervising sign up, performing check-in and collecting payments. • Maintaining booking lists • Answering the UNA customer care hotline. • Preparing paperwork for all activities of the following day. • Buying and preparing snack baskets for customers and staff • Accompanying guests on activities if required Salary INR 25 – 35.000 per month ABOUT US: Urban Nomad Adventure is an iconic, busy and successful PADI 5* Dive Centre at India‘s Southeast coast with our headquarters situated in the heart of Pondicherry. From 2023 onwards we are also PADI IDC centre which makes working with us even more exciting. We are offering Scuba Diving by PADI for all levels from DSD to GoPro as well as other water sports activities like snorkelling, kayaking, sailing and fishing. With the largest fleet of own boats, own pool and multimedia classrooms our Pondicherry branch is a market leader in ocean sports at India’s East Coast, offering a state-of-the-art facility focusing on high standards and personalized programs for all our customers. Outlets in several 5*resorts around Pondicherry offer an additional field to express and execute highest standards in customer care, offering luxury yachting and multi- day adventure packages even to corporate clients. If you feel excited by the idea to execute your customer care skills in a young and vibrant setting of a growing company we are happy to receive your resume including a recent photograph. PLEASE SEND YOUR WRITTEN APPLICATION TO: email@example.com, firstname.lastname@example.org, email@example.com Please include your CV/resume, and a recent photograph. We are happy to get back to you as soon as possible. For reference check us out on social media: Instagram: #unadivepondicherry facebook: UrbanNomad/facebook.com Please connect on whatsapp to Ms Daniela (mentioning your name and position applying for) to schedule a video interview: +91 8220283169
Urban Nomad Unbound Adventure was founded in 2018 and operates as a pure PADI 5* Dive Center with outlets in several 4 and 5-star Resorts around Pondicherry. Our flag store is based in Pondicherry – a charming town by the sea and former French colony. Here in the heart of heritage-town we have created a vibrant and colourful watersports-hub offering Discover Scuba Diving & dive courses by PADI, kayaking, boat rides, sailing and fishing. The coast of Pondicherry offers a large number of dive sites from shallow to deep with an abundance of marine life to explore. From nudibranchs to Malabar groupers, dolphins and whalesharks we get to see them all during the course of a year. Our self-owned fleet of state-of-the-art boats is an exciting feature for any professional: From jet kayaks to sustainable fishing boats, dive boats and luxury yachts – we’ve got it all! Our spacious and colourful facility houses our in-house swimming pool, class rooms, a retail dive shop and bistro (in the making), and a vibrant guest area. In addition we have our own Marina from where we also start our famour kayaking and boat trips into the mangrove forrests. In addition we are the exclusive partner for several 4*and 5* Resorts along the coast that are all managed under the umbrella of the Pondicherry headquarter. Our Mantra: UNA - DNA As an Urban Nomad we say: "DISCOVER - NURTURE - ACCEPT". For us it is more than just a slogan. For us it is the essence of our philosophy - the Mantra that drives every adventure we curate. It is the core of our thinking and acting. It has as many facets as there are adventurers out there. Each of you comes to us with a different quest to explore: some to relax and unwind, some to expand their horizon, some to overcome fear, some to bond with nature…. there are endless reasons, but all of them have a similar impact. As we explore, DISCOVER and dive into unknown territories, we NURTURE the very core of our existence, we ACCEPT and adapt to the untouched surrounding and nature we experience, we accept our DNA and make peace with who we are. That is when you - the URBAN connect to your NOMADic roots and become the best version of yourself: the Urban Nomad.