Guest Satisfaction: Ensuring high levels of guest satisfaction through personalized service and attention to detail. Handling guest complaints and resolving issues promptly to ensure a positive dining experience. Service Standards: Adhering to established service standards and procedures to maintain consistency and quality. Providing training and guidance to staff to uphold service excellence. Upselling and Cross-selling: Encouraging upselling and cross-selling of menu items to maximize revenue. Training staff to identify opportunities to enhance the guest experience through additional sales. Order Accuracy and Timeliness: Ensuring accuracy in taking and processing guest orders. Monitoring order delivery times and minimizing wait times for guests. Table Management: Efficiently managing table allocations and reservations to optimize seating capacity. Ensuring smooth flow of service and minimizing wait times for guests. Product Knowledge: Possessing in-depth knowledge of the menu offerings, including ingredients, preparation methods, and dietary restrictions. Training staff to effectively communicate menu options to guests and make recommendations. Team Management: Supervising F&B service staff, including waiters, hosts/hostesses, and runners. Conducting staff training sessions and performance evaluations to maintain a high-performing team. Revenue Generation: Maximizing sales opportunities through suggestive selling and promotion of high-margin items. Monitoring sales performance and implementing strategies to achieve revenue targets. Hygiene and Safety: Ensuring compliance with food safety and hygiene standards in all F&B service areas. Conducting regular inspections and training sessions to uphold cleanliness and safety protocols. Special Events and Functions: Coordinating F&B service for special events, banquets, and functions. Planning and executing event setups and ensuring smooth service delivery. Feedback and Continuous Improvement: Soliciting feedback from guests and implementing improvements based on their suggestions. Conducting regular meetings with staff to discuss service issues and brainstorm solutions. Cost Control: Monitoring and controlling operational costs related to F&B service, such as labor and inventory. Implementing cost-saving measures without compromising service quality.

AVA Hotels are passionate about creating unforgettable experiences for their guests. AVA journey began in 2023 when we opened our first hotel in Manali, where adventure and tranquility come together in perfect harmony. Inspired by our love for exploration and the natural world, we named it The AVA Hotel. AVA Hotel ensures luxury meets comfort, and every moment is a celebration of elegance and indulgence. Nestled in Gurugram, our hotel offers an unparalleled experience for discerning travelers seeking the epitome of sophistication and refinement. From our exquisite accommodations to our world-class amenities, we invite you to immerse yourself in a haven of luxury and unparalleled hospitality. Headquartered in Zirakpur, Punjab, the brand today, is owned and operates four hearts winning properties in Gurugram & Punjab and planning to leisure destinations across India.

• Company Name: AVATEL Hospitality Pvt. Ltd
• Address: Gurugram , Haryana
• Email: hrankita.ava@gmail.com